FAQ

Frequently Asked Questions

Welcome to Petiken! Here are answers to some of the most common questions from our customers. If you need any additional help, please feel free to contact our support team.

Ordering & Payment

How do I place an order?

Ordering from Petiken is simple! Browse our pet collection, choose the products you love, add them to your cart, and continue to checkout. Enter your shipping information and complete your payment to place your order.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Can I change or cancel my order after placing it?

We begin processing orders quickly. If your order has not been shipped yet, you may contact our customer support team as soon as possible with your order number to request a change or cancellation.

Shipping & Delivery

When will my order be shipped?

Most orders are processed within 1–2 business days after your payment has been successfully completed.

How long will delivery take?

  • Express Shipping: 4–10 business days

  • Standard Shipping: 7–12 business days

Delivery times can sometimes vary because of customs procedures, holidays, or busy shopping periods.

Do you offer free shipping?

Yes! Petiken offers free shipping.

How can I track my order?

After your order has been shipped, we will send a tracking number to your email. You can also use our order tracking page to check the latest delivery updates.

Can I change my shipping address?

If your order has not been dispatched, please contact us as soon as possible to request an address change. Once the package has been shipped, we may not be able to update the delivery address.

Returns & Refunds

What is your return policy?

We offer a 30-day return period. If you are not satisfied with your purchase, you may request a return for a refund or exchange. Returned products should be unused and in their original packaging.

How can I request a return or refund?

Please contact our customer support team with your order number and the reason for your return. We will guide you through the return process and provide the necessary instructions.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer, unless the item arrived damaged, defective, or you received the wrong product.

Product & Customer Support

What happens if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our support team with your order details. We will review the situation and help you find the best solution under our customer protection policy.

Are Petiken products safe for pets?

We carefully select our products with your pets in mind. We aim to offer products made with pet-friendly materials and suitable designs. However, pets should always be supervised when using toys and accessories.

Need more help?

Still have a question? Our customer support team is always happy to help. Feel free to contact us by email or through our available support channels.

Thank you for choosing Petiken!